Support
How to get help with Biz Invoice Pay — what to include in a support request and what we can and can't do.
Support
Contact us
Use the contact form on the website or email the address shown in the app footer. Include:
- Your business name and the email on the account
- What you were doing when the problem happened
- The payment, invoice, or payout id if the issue is about money (
pay_…,INV-…,po_…) - Screenshots of any error message
We aim to reply within one business day.
What we can help with
- Onboarding confusion (requirements due, disabled charging)
- Invoice, payment, and refund questions
- API and webhook integration help
- Fee and payout explanations
- Dispute evidence guidance
What we can't do
- See or change your bank account details — those live in Stripe. Update them in the Stripe Express dashboard.
- Speed up Stripe's verification or payout timing.
- Recover a lost API key — revoke it and create a new one.
- Give legal or tax advice — talk to your accountant about sales tax rules for your state.
Biz Invoice Pay support will never ask for your password, bank account number, SSN, full card number, or Stripe secret key. If someone claiming to be us asks, don't share it with anyone and tell us.
Last updated: October 14, 2026
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